CATERING TERMS AND CONDITIONS
Acceptance of the Terms and Conditions
Receipt of these terms or written acceptance by the Company of the customer’s order and deposit shall be deemed to constitute unqualified acceptance of these conditions.
A 75% deposit is required on written confirmation of an event. The deposit is calculated on the total estimated price of the event; and the deposit must be cleared funds in the Company’s bank before the event.
The remaining 25% will be invoiced after the event date and payment is required within 14 days. If the payment has not been received by the due date, the Company reserves the right to charge interest at the rate of 3% per annum over the base rate of Lloyds TSB, current at the time payment falls due.
All prices quoted are exclusive of VAT. We charge 3% on all American Express credit card payments
Changes to Specification
Should the event change from the original quoted specification then your costing will be revised accordingly.
The minimum cancellation charge is 25% of the estimated bill. This will increase to 50% within fourteen days of the event, and 100% with seven days. Should we have engaged sub-contractors on your behalf, their individual and particular cancellation charges will apply.
Conditions of Hire
The Customer shall be liable for any loss or damage to equipment or property provided by the Company or by its subcontractors. We will try to mitigate any losses as far as possible, and will pass on any charges at cost.
Wines are subject to market availability. Vintages and prices may be altered. Corkage fees will apply to the Customer should they wish to provide their own beverages and will be provided upon request.
Any taxi charges to transport staff home safely after 11pm will be passed on at cost. We endeavour to keep this to a minimum, but this is for the safety of our staff, many of whom are young and female.
The Company shall make reasonable efforts to perform their obligations under contract but shall not be liable for any delay or other failure to perform any part of the Contract as a result of factors outside of the Company’s control. The Company reserves the right to pass any additional costs incurred from the Company’s suppliers’ or in-house expenses due to unforeseen demand, restrictions or requirements to fulfil the contract.
Invoices are based on final numbers confirmed at least five working days before the function, or on the numbers actually catered for, should this be higher. Should final numbers decrease within five working days the higher original figure will be charged for. Should the numbers rise during this time, we reserve the right to charge a rebooking charge. The fee will be calculated on a 15% charge of all costs relating to the increase, i.e. staff, food, drinks, and equipment. This is to take into account additional ordering and kitchen time and any penalties levied by our sub-contractors.
The Company cannot guarantee that any produce on our menu is totally free from nuts, nut derivatives or other ingredients to which guests may have a serious allergic reaction as we cannot operate in a nut free environment. We would therefore advise guests with a severe allergy to nuts or other ingredients to talk to us directly to arrange an alternative to the chosen meal.
A claim that the Services are not in accordance with the Contract will not be accepted by the Company unless written notice is given to the Company within five days of the provision of the Services, stating the grounds of the claim and enclosing any supporting evidence. Property, title and ownership in all goods and materials sold subject to these terms and conditions shall not be passed to the Customer until such time as all sums of money owing by the Customer to the Company of any nature whatsoever shall have been paid. The risk in the goods or materials shall have been paid. The risk in the goods or materials shall pass to Customers upon delivery.